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A SIM card is a removable microchip that establishes a network connection when inserted into a mobile phone.

Lebara Mobile SIM cards and balance top-ups are available at more than 150,000 sales outlets all over Spain. To find the store nearest you contact customer services at 901 810 810.

The Lebara Mobile SIM card comes with an initial balance of 10 € that may be used after completing registration (in accordance with Law 25/2007 on Data Retention).

PIN and PUK codes are numerical codes that protect your SIM card. PIN (personal identification number) codes are composed of 4 digits. If you enter the wrong PIN code several times, the phone will ask for your PUK code. You have a total of three tries to enter the correct PIN code.

The PUK (personal unblocking key) code is composed of 8 digits. You have three tries to enter the right code.

When the available Call Credit balance of your SIM is zero (0 €) and/or three (3) months have passed since your last top-up, Lebara Móvil, as per our Terms & Conditions, will block the SIM card and, if it applies, will freeze the available balance.  This means you will not be able to make calls or send SMS/MMS. However, you will be able to receive calls, make reverse-charge calls and calls to Emergency Services. If you top-up the SIM card in the same month following the "block", Lebara Móvil will accumulate the balance frozen to the amount recharged and the SIM card will be unblocked in order that you can use the service normally. If you do not top-up the SIM card in the period of one (1) month from the "block", as per our Terms & Conditions, the SIM card will be deactivated, the telephone number lost and any available balance will forfeited.

First make sure your phone is an unlocked mobile – in other words, that it accepts SIM cards from any operator. Also make sure your SIM card is correctly inserted into the phone. The following problems may occur:

If your SIM card still doesn’t work, contact customer services at 901 810 810.

Make sure your phone is turned on and that the signal is strong enough.

When some mobile phone models are connected to a hands-free kit, the ring can be heard only through the hands-free kit and not through the telephone loudspeaker. Disconnect the device and try the phone again to see if that will resolve the problem.

When the mobile phone profile is set to “Silent,” “Airplane,” “Online,” or any other profile in which the ring is silenced, the ring will not be heard. Change the profile to “General” or “Normal” and try again.

Make sure that the ring tone has been activated and that the volume is not too low.

If call forwarding has been activated, your calls may be going directly to the voicemail without the phone ringing.

When you insert the SIM card you will not be asked to enter your PIN. But if you wish to activate it you have that option through your internet terminal or your mobile phone.

You can top up your Lebara Mobile SIM card using paper or electronic vouchers available at more than 150,000 sales outlets around Spain. You may also top up online or by code/using your code (offline).

Top-ups for increasing your phone balance are available at:

For updated information on our top up venues click here.

Once you have registered your SIM card in an authorized Lebara Móvil point of sales, you can sign up for free in “My Lebara" exclusive service for our customers available on our website. Here you will find useful information, such as history of calls and credit top-ups made, as well as the option to top-up instantly using credit card payment. It's easy, you just need to fill out the mandatory fields on the form, the details of your credit card and the credit amount that you want to receive. Once checked the data, the balance will be credited automatically.

To top up using an electronic voucher or a scratch card call 2223 (free from your Lebara mobile) and follow the operator’s instructions. Alternatively, you can introduce the PIN number into your phone in this order *123*PIN#call to top up automatically on the spot.

Make sure you’ve correctly dialled all the digits of the top up code followed by the hash sign (#). If you still can’t top up, contact customer services at 2222 (free from your Lebara mobile).

With Lebara mobile you’ll be able to call wherever you want, whenever you want from your Lebara mobile because the rates are the same 24 hours a day from Monday through Sunday. Billing is by the second.

Go to the home page on our website and choose “Tariffs” in the menu at the top. You will see a drop down menu showing all Lebara Mobile’s tariffs. Highlight the tariff you are interested in.

To find out your available balance call 2224 (free from your Lebara mobile).

To activate your voicemail call 177 and follow the operator’s instructions.

Call 177 from your Lebara mobile and follow the operator’s instructions (this call costs the same as a local call).

If you want to access your voicemail from a land line or from another mobile, call 662 828 662 and then enter your secret code.

To cancel your voicemail service, contact customer services at 2222 (free from your Lebara mobile).

The only way to find out if someone has called you is to activate your voicemail. We do not currently offer the missed call notification service.

As a prepaid client you have the following call-forwarding options available for your voicemail:

To activate “call waiting” contact customer services at 2222 (free from your Lebara mobile).

The roaming service makes it possible for Lebara clients to use their prepaid Lebara Mobile SIM card to make national and/or international calls while travelling abroad. Our roaming rates offer you excellent value for your money compared with rates offered by other mobile phone operators in Spain.

Portability is the option of changing your mobile phone company but keeping the phone number you had prior to the change. The portability or maintenance of your number is free of charge to you.

To request Lebara Mobile portability contact customer services at 901 810 810.

If you are calling from your Lebara Mobile phone, dial 2222 (free).

From a land phone or from another mobile dial 901 810 810.

If you are calling from abroad dial the international code (00), the country code (34) and the number 91 272 22 22.

For Lebara customers calling 2222 from the mobile is free. Calls to 901 810 810 from any other telephone are charged according to the originating operator’s rates.

The only prerequisite is that the mobile phone must be unlocked and compatible with GSM standards. There is no other restriction as to the kind of phone that may be used with Lebara Mobile.

Lebara Mobile functions just like any other mobile or land phone. You just have to dial the international prefix 00, the country code, the local prefix and the phone number and press the call button. You may also use “+” instead of “00.”

When you send a text message to an international mobile phone you enter the numbers the same way. For more information contact us at 2222 from your mobile.

Your Lebara Móvil SIM card will remain active as long as you top-up the balance at least once every three months (90 days). If you do not do this or if you run out of credit, Lebara Móvil will grant you an additional month to top-up your balance. During this month, and until you top-up the balance, you will only be able to receive calls or make calls to the emergency services. If at the end of this one month period, there has not been at least one top-up, the SIM card will be permanently deactivated and you will lose the number and, if applicable, any remaining credit.

If you wish the number you have registered with Lebara Mobile to be removed from the public directory, call customer services and make your request. Keep in mind, however, that an unlisted number may not be applied to text messaging. Whenever a text message or SMS is sent, it always includes your telephone number.

Data for configuring your Lebara Mobile to send MMS

Connection name: MMS LEBARA

Information carrier: GPRS, GSM data or high speed GSM

Access point name: mms.lebaramobile.es

User name: wap@wap

Password requested: yes or no

Password: wap125

Authentication: normal or secure

Gateway IP address: 212.073.032.010

Start page:http://mms.lebaramobile.es/servlets/mms

Secure connection: yes or no

Session mode: temporary (attachment for x minutes) or permanent (permanent GPRS attachment)

Advanced settings: Phone IP address is dynamic/ 0.0.0.0

Primary DNS: 0.0.0.0

Secondary DNS: 0.0.0.0

Note: For proper reception the terminal or mobile phone must have one of the following options configured: automatic receiving, roaming receiving, or receiving permanently in “yes” mode.

Call for free on *124# and you will immediately receive a SMS informing your Lebara Movil telephone number and your balance. You can call even with 0 € balance, and when your phone be either “active” or “inactive”.